Coleen Rowley, 2002 News
chief counsel of the FBI's Minneapolis field office, who, in a 13-page memo, outlined how FBI headquarters thwarted agents' attempts to investigate Zacarias Moussaoui, the alleged 20th hijacker. The ?bombshell memo? led bureau chief Robert Mueller to reorganize the agency. She testified before the Senate Judiciary Committee in June about the FBI bureaucracy that frustrates agents' attempts at innovative investigation and mires them in paperwork.