Consumer Complaints Against Major U.S. Airlines by Airline, 2003

Consumer Complaints1 Against Major U.S. Airlines by Airline,2 2003

RankAirlineComplaintsSystem-wide
passenger boardings
Complaints per 100,000
passenger boardings
1.Southwest Airlines10674,788,5010.14
2.ExpressJet Airlines2411,376,6050.21
3.SkyWest Airlines3411,421,1580.30
4.JetBlue Airways288,973,4490.31
5.American Eagle Airlines6111,925,0530.51
6.Alaska Airlines7815,047,0330.52
7.Atlantic Southeast Airlines559,293,8330.59
8.ATA Airlines659,847,8460.66
9.Atlantic Coast Airlines658,598,5990.76
10.Delta Air Lines65684,250,3190.78
11.United Airlines54866,153,0780.83
12.AirTran Airways9711,654,7060.83
13.America West Airlines16820,050,2920.84
14.American Airlines78188,798,4460.88
15.US Airways37341,264,2860.90
16.Northwest Airlines49251,975,6560.95
17.Continental Airlines37138,936,2000.95
1. Consumer complaints filed with the U.S. Department of Transportation. Complaints range from flight problems and oversales to baggage and customer service.
2. Includes U.S. airlines with at least 1% of total domestic scheduled-service passenger revenues.
Source: Office of Aviation Enforcement and Proceedings, U.S. Dept. of Transportation, Air Travel Consumer Report.