Retail Manager

Abel Ybarra

Tell us about your work---what do you do? I manage a sporting goods store with 15 employees under me. I make sure that the customer is satisfied, I help order the products , unload them and sell them. I also do the cash control and human resources . What skills are needed? You need excellent people, communication and economic skills . You have to be able to work in a team environment with other people and you have to keep your head in unpleasant customer-related situations . What was your major? I graduated from high school. How did you get started in your career? I started working as a salesperson at the store and quickly moved up to assistant manager and then to manager. I worked hard and did my job well. What experience do you need in this job? You have to be able to manage people in a respectful way. You have to enjoy working with other people and a background in customer service and retail is very helpful. Describe your "typical" workday: Like many managers, no two days are alike. I may have to hire someone new, fire someone, unload the projects and get them stocked, meet with the district manager, approve exchanges and refunds, explain the product to the customer, and about a million other things. What is the hardest aspect of your job? You've probably heard the saying that it's hard to find good help these days. Well, that's true for my job. It is hard to find qualified salespeople to work at the store. What is the most rewarding aspect of your job? Helping the customer and receiving positive feedback from them after I have taken care of a difficult situation. What are your suggestions for someone considering this field? This isn't a job for non-social people. I would suggest you look at another career if you are not into helping people that may not always appreciate what you've done for them.