Client Program Coordinator (for a medical equipment company)

Maria Paradise

Tell us about your work -- what do you do? I work for Medisystems Corporation, a medical manufacturer of Hemodialysis Blood Tubing sets,Fistula and Apheresis needles and ancillary products. I have several functions within the organization, among them are coordinating projects with the distributors that sell our products ; informing the distributors of potential changes to the products and inform them of new products per their individual contracts; and coordinating travel for trade shows worldwide . What skills are needed? A college degree in a related field is required for this position . Computer skills are a must with an emphasis on Microsoft Word, Excel, PowerPoint and Outlook . Attention to detail and follow up are very important when dealing with numerous distributors with multiple lists of projects. Customer service skills are important when interacting with the distributor and end user at trade shows. Excellent communication skills are a must. What was your major? Bachelors of Science -- Biology How did you get started in your career? I started my career as an assistant manager of a plasmapheresis center. This is a facility were people come in and donate plasma. The plasma is then made into medicine for hemophiliacs and burn patients. I worked in the Apheresis industry for four years until I decided to pursue a career on the manufacturing side of the business. What experience do you need in this job? A medical background with dialysis or blood banking experience is very helpful in obtaining a job with this sort of company. They value the experience of coming from one of these fields because it allows you to jump right in and contribute to the team more quickly. The dialysis and Apheresis fields are technical and that knowledge is very valuable. Describe your "typical" workday: My position is e-mail and phone driven . I am either phoning or e-mailing our distributors on various projects or concerns. I interact with end users on a daily basis with questions they may have in regards to our products. I also interact with the engineering department at our corporate office on a daily basis in regards to projects. What is the hardest aspect of your job? I believe that one of the hardest aspects of my job is to coordinate numerous projects among our distributors with certain deadlines they are asking for whether they are realistic or not. This is where your communication skills and follow up skills are extremely important. What is the most rewarding aspect of your job? I have always chosen careers where I feel that I am contributing to the well being of others. This company has always been on the cutting edge of new technology and being able to be a part of that is very rewarding. What are your suggestions for someone considering this field? Start off young! Get involved in the medical field as soon as possible and take on a role as a leader. I started in college by working at a rehabilitation hospital as a nurses' aide. I took on the responsibility of running the floor on my shift, which doesn't seem like much at the time but gave me the supervisory experience that looks good on a resume along with that college degree. If possible, minor in business or a related field. This job is technical in regards to dialysis and pheresis but draws on business experience also.