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Complaint Resources

Source: The Federal Citizen Information Center.

Here's a list of federal agencies where you can file a complaint against a company. The topic areas are arranged alphabetically.

  • Airline Accessibility, Discrimination, Baggage, and Service: Aviation Consumer Protection Division, U.S. Department of Transportation, Room 4107, C-75, Washington, DC 20590; 202-366-2220; Email: airconsumer@ost.dot.gov.
  • Alcohol, Tobacco, and Firearms: Bureau of Alcohol, Tobacco and Firearms, Office of Liaison and Public Information, 650 Massachusetts Ave. NW, Room 8290, Washington, DC 20226; Email: atfmail@atfhq.atf.treas.gov.
  • Animal Feeds and Veterinary Products: Food and Drug Administration, Center Veterinary Medicine, Division of Compliance, 7500 Standish Pl., HFV-230, Rockville, MD 20855; 888-FDA-VETS (888-332-8387).
  • Auto Dealers: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (382-4357).
  • Automobile Vehicles and Equipment: U.S. Department of Transportation, National Highway Traffic Safety Administration, Office of Defects Investigation, NSA-10.01, 400 7th St. SW, Washington, DC 20590; 888-DASH-2-DOT (888-327-4236); 202-366-7882 (fax).
  • Banking—Federal Savings & Loan and Federal Savings Banks: Office of Thrift Supervision, 1700 G St. NW, Washington, DC 20552; 800-842-6929; email: customer.complaint@ots.treas.gov.
  • Banking—Institutions with National or “NA” in the name: Customer Assistance Group, 1301 McKinney St., Suite 3450, Houston, TX 77010; 800-613-6743; 713-336-4301 (fax); Email: Customer.Assistance@occ.treas.gov.
  • Banking—State Chartered Banks: Federal Deposit Insurance Corporation, Compliance and Consumer Affairs, 550 17th St. NW, Washington, DC 20429; 800-934-3342.
  • Banking—All others in the Federal Reserve System: Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee: Consumer Complaints Supervision and Regulation Department, Federal Reserve Bank of Atlanta, 104 Marietta St. NW, Atlanta, GA 30303-2713; 404-589-7239. Delaware, New Jersey, Pennsylvania: Online complaint form: www.phil.frb.org/forms/consumercomplaint.htm. All others: Board of Governors of the Federal Reserve, Division of Consumer and Community Affairs, 20 & C Streets NW, Stop 801, Washington, DC 20551; 202-452-3693.
  • Cable Television Complaints: Federal Communications Commission, Cable Services Bureau, Consumer Protection and Competition Division, 445 12th St. SW, Washington, DC 20554; 888-CALL-FCC (888-225-5322).
  • Cell Phones, Pagers, Wireless: Federal Communications Commission, Wireless Telecommunications Bureau, Enforcement and Consumer Information Division, Informal Complaints and Public Inquiry Branch, 1270 Fairfield Rd., Gettysburg, PA 17325; 888-CALL-FCC or 888-TELL-FCC (TTY); 717-338-2694 (fax).
  • Charities: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (877-382-4357).
  • Companies (including finance, mortgage, credit card, and credit bureau): Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (877-382-4357).
  • Consumer Products (except cars, food, drugs, cosmetics, and medicine): 800-638-2772.
  • Cosmetics: Complaints Coordinator, Office of Cosmetics and Colors, 200 C St. SW (HFS-106), Washington, DC 20204; 800-270-8869 (automated phone system); 202-205-5098 (fax).
  • Credit Unions: National Credit Union Administration, Office of Public & Congressional Affairs, 1775 Duke St., Alexandria, VA 22314-3428; 703-518-6330.
  • Disabilities—Architectural Barriers Act Access Violations: Access Board, 1331 F St. NW, Suite 1000, Washington, DC 20004-1111; 800-USA-ABLE or 202-272-5434; 800-993-2822 or 202-272-5449 (TTY); Email: enforce@access-board.gov.
  • Food (except meat and poultry): Center for Food Safety and Applied Nutrition, Food and Drug Administration, 200 C St. SW, HFS-555, Washington, DC 20204; 301-443-1240 (emergency only).
  • Health Clubs and Exercise Equipment: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (877-382-4357).
  • Home Improvement: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (877-382-4357).
  • Housing Discrimination: Office of Fair Housing and Equal Opportunity, Department of Housing and Urban Development, 451 7th St., Room 5204, Washington, DC 20410–2000; 800-669-9777.
  • Investments: Securities and Exchange Commission, Office of Investor Education and Assistance, 450 5th St. NW, Washington, DC 20549-0213; 202-942-7040; 202-942-9634 (fax).
  • Meat and Poultry: Food Safety and Inspection Service, United States Department of Agriculture, Washington, DC 20250-3700; 800-535-4555 (voice), 202-720-3333 (Washington, DC area), 800-256-7072 (TDD/TTY).
  • Medicines, Drugs, Medical Devices, Medical Drugs and Products Sold Online: MedWatch, The FDA Medical Products Reporting Program, Food and Drug Administration, 5600 Fishers La., Rockville, MD 20852-9787; 301-443-1240 (emergency only); 800-FDA-1088 (800-332-1088) to request a complaint form; 800-FDA-0178 (800-332-0178) to fax a complaint form.
  • Online Service, Auctions, Websites, E-commerce: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (877-382-4357).
  • Retail Stores: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (877-382-4357).
  • Securities and Stocks: Securities and Exchange Commission, Office of Investor Education and Assistance, 450 5th St. NW, Washington, DC 20549-0213; 202-942-7040; 202-942-9634 (fax).
  • Spam or Junk Email: Federal Trade Commission, CRC-240, Washington, DC 20580; 877-FTC-HELP (877-382-4357); Forward spam or junk email to: spam@uce.gov.
  • Telephone Service (Billing, Access, Service, Long Distance): Federal Communications Commission, Consumer Information Bureau, Consumer Complaints—Telephone, Washington, DC 20554; 888-CALL-FCC or 888-TELL-FCC (TTY).
  • Vaccines: 800-822-7967 or 301-217-9660.

Information Please® Database, © 2007 Pearson Education, Inc. All rights reserved.

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