National Consumer Organizations
- AARP: Consumer Affairs Section, 601 E St. NW, Washington, DC 20049; 888-687-2277; Web: www.aarp.org.
Offers information on housing, insurance, funeral practices, eligibility for public benefits, financial security, transportation, and consumer protection issues on behalf of midlife and older consumers.
- American Council on Consumer Interests (ACCI): 415 South Duff, Suite C., Ames, IA 50010-6600; 515-956-4666; 515-233-3101 (fax); Web: www.consumerinterests.org.
Provides research-based information on topics of consumer interest. Provides information about consumer publications, policies, and resources.
- American Council on Science and Health (ACSH): 1995 Broadway, 2nd Fl., New York, NY 10023-5860; 212-362-7044; 212-362-4919 (fax); Web: www.acsh.org.
A consumer education consortium concerned with issues related to food, nutrition, chemicals, pharmaceuticals, lifestyle, the environment, and health.
- American Savings Education Council (ASEC): 2121 K St. NW, Suite 600, Washington, DC 20037-1896; 202-659-0670; 202-775-6312 (fax); Web: www.asec.org.
Raises public awareness about what is needed to ensure long-term personal financial independence.
- Better Business Bureau (BBB): 4200 Wilson Blvd., Suite 800, Arlington, VA 22203-1838; 703-276-0100; Web: www.bbb.org.
Offers a variety of consumer services including educational materials, information on charities and other organizations seeking public donations, and mediation and arbitration services.
- Center for Auto Safety (CAS): 1825 Connecticut Ave. NW, Suite 330, Washington, DC 20009-5708; 202-328-7700; Web: www.autosafety.org.
Founded by Consumers Union and Ralph Nader in 1970 to advocate for auto safety and quality.
- Center for Science in the Public Interest (CSPI): 1875 Connecticut Ave. NW, Suite 300, Washington, DC 20009; 202-332-9110; 202-265-4954 (fax); Web: www.cspinet.org.
Provides research, education, and advocacy on nutrition, health, food safety, and related issues.
- Center for the Study of Services/Consumers' Checkbook: Consumers' Checkbook Headquarters, 1625 K St. NW, 8th Fl., Washington, DC 20006; 800-213-7283; Web: www.checkbook.org.
Aids consumers in selecting doctors, hospitals, health plans, cars, and finding bargains.
- Coalition Against Insurance Fraud: 1012 14th St. NW, Suite 200, Washington, DC 20005; 202-393-7330; 202-393-7329 (fax); Web: www.insurancefraud.org.
Organization of consumers, government agencies, and insurers dedicated to combating all forms of insurance fraud.
- Congress Watch: 215 Pennsylvania Ave. SE, Washington, DC 20003; 202-546-4996; 202-547-7392 (fax); Web: www.citizen.org/congress.
An arm of Public Citizen, Congress Watch works for consumer-related legislation, regulation, and policies in such areas as campaign financing and health and safety.
- Consumer Action (CA): 221 Main St., Suite 480, San Francisco, CA 94105; 415-777-9635 (multilingual consumer complaint hotline); 415-777-5267 (fax); Web: www.consumer-action.org.
Advocates for credit, finance, HMO, and telecommunications issues.
- Consumer Federation of America (CFA): 1620 I St. NW, Suite 200, Washington, DC 20006; 202-387-6121; Web: www.consumerfed.org.
Composed of more than 260 organizations, CFA is a consumer advocacy and education organization. CFA focuses much of its advocacy in the areas of financial service, utilities, product safety, transportation, health care, and food safety.
- Consumers Union (CU): 101 Truman Ave., Yonkers, NY 10703-1057; 914-378-2000; Web: www.consumersunion.org.
Publisher of Consumer Reports. Researches and tests consumer goods and services.
- Families USA: 1201 New York Ave. NW, Suite 1100, Washington, DC 20005; 202-628-3030; 202-347-2417 (fax); Web: www.familiesusa.org.
Advocates for high-quality, affordable health care.
- Federal Citizen Information Center (FCIC): Pueblo, CO 81009; 800-FED-INFO (govt. information); 888-8-PUEBLO (publications); Web: www.pueblo.gsa.gov .
Answers questions about federal agencies, programs, and services, and provides hundreds of consumer publications.
- Federal Communications Commission (FCC): 445 12th St. SW, Washington, DC 20554; 888-CALL-FCC; 866-418-0232 (fax); Web: www.fcc.gov.
Offers information to help consumers avoid unwanted telephone solicitations and to report other abusive techniques.
- Federal Trade Commission (FTC): CRC-240, Washington, DC 20580; 1-877-FTC-HELP or 202-326-2222; Web: www.ftc.gov.
Enforces a variety of federal antitrust and consumer protection laws.
- HALT: An Organization of Americans for Legal Reform: 1612 K St. NW, Suite 510, Washington, DC 20006; 202-887-8255, toll-free: 888-FOR-HALT; 202-887-9699 (fax); Web: www.halt.org.
Helps consumers handle their legal affairs.
- Housing and Urban Development (HUD): 451 7th St. SW, Washington, DC 20410; 202-708-1112; 800-347-3735 (fraud, waste, abuse complaints); Web: www.hud.gov/consumer/index.cfm.
Enforces federal laws and regulations that protect citizens from discrimination, fraud, and unscrupulous practices in buying and renting a home.
- Internet Crime Complaint Center (IC3): Web: www.ic3.gov.
Provides victims of cyber crime a convenient, easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation. The IC3 is a partnership between the FBI and the National White Collar Crime Center.
- Military Sentinel: Web: www.consumer.gov/military.
Allows members of the U.S. Armed Forces to enter consumer complaints directly into a database that is immediately accessible by over 500 law enforcement organizations throughout the United States, Canada, and Australia.
- National Association of Consumer Agency Administrators (NACAA): Two Brentwood Commons, Suite 150, 750 Old Hickory Boulevard, Brentwood, Tennessee 37027; 1-866-SAY-NACAA or 615-371-6125; Web: www.nacaa.net.
A nonprofit association for administrators of government consumer-protection agencies. NACAA members work directly with consumers to solve problems, advance relevant legislation, and support consumer outreach and education.
- National Association of State Utility Consumer Advocates (NASUCA): 8380 Colesville Road, Suite 101, Silver Spring, MD 20910; 301-589-6313; 301-589-6380 (fax); Web: www.nasuca.org.
A national organization of 44 advocate offices in 42 states and the District of Columbia, NASUCA members represent millions of consumers served by investor-owned gas, telephone, electric, and water companies. Its members represent the concerns of utility consumers by testifying before Congress and federal regulatory agencies.
- National Community Reinvestment Coalition (NCRC): 727 15th St. NW, Suite 900, Washington, DC 20005; 202-628-8866; 202-628-9800 (fax); Web: www.ncrc.org.
Works toward ending discriminatory banking practices and increasing the flow of private capital and credit into underserved communities.
- National Consumer Law Center (NCLC): 77 Summer St., 10th Fl., Boston, MA 02110-1006; 617-542-8010; 617-542-8028 (fax); Web: www.consumerlaw.org.
Focuses on the interests of low-income consumers in court, before administrative agencies, and before legislatures.
- National Consumers League (NCL): 1701 K St. NW, Suite 1200, Washington, DC 20006; 202-835-3323; 202-835-0747 (fax); Web: nclnet.org.
Founded in 1899, NCL is America's pioneer consumer advocacy organization. It focuses on consumer health and safety protection as well as fairness in the marketplace and workplace.
- National Council on Aging (NCOA): 300 D St. SW, Suite 801, Washington, DC 20024; 202-479-1200; 202-479-0735 (fax); Web: www.ncoa.org.
Advocates for public policies and provides programs and services that aid older persons.
- National Foundation for Credit Counseling (NFCC): 801 Roeder Rd., Suite 900, Silver Spring, MD 20910; 800-388-2227 or 301-589-5600; 301-495-5623 (fax); Web: www.nfcc.org.
Provides assistance with stressful financial situations.
- National Fraud Information Center/Internet Fraud Watch (NFIC/IFW): c/o National Consumers League, 1701 K St. NW, Suite 1200, Washington, DC 20006; 800-876-7060; Web: www.fraud.org.
Helps to prevent telemarketing fraud and online and Internet fraud, and assists in filing complaints.
- National Insurance Consumer Organization (NICO) See Consumer Federation of America (CFA)
- National Senior Citizens Law Center (NSCLC): 1101 14th St. NW, Suite 400, Washington, DC 20005; 202-289-6976; 202-289-7224 (fax); Web: www.nsclc.org.
Helps low-income and older Americans with legal services.
- Public Citizen: 1600 20th St. NW, Washington, DC 20009; 202-588-1000; Web: www.citizen.org.
Represents consumer interests in Congress, the courts, government agencies, and the media. Its divisions include Auto Safety, Congress Watch, Critical Mass (Energy & Environment Program), Global Trade Watch, Health Research Group, and the Litigation Group.
- U.S. Public Interest Research Group (U.S. PIRG): 218 D St. SE, Washington, DC 20003; 202-546-9707; 202-546-2461 (fax); Web: www.uspirg.org .
Advocates on issues such as the environment, product safety, financial privacy, and identity theft.
- Women's Bureau, Dept. of Labor: 200 Constitution Ave. NW, Room S-3002, Washington, DC 20210; 800-827-5335, 202-693-6710; 202-693-6725 (fax); Web: www.dol.gov/wb.
Advocates for work issues such as sexual harassment, pregnancy discrimination, and child care.
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